FAQ

Here are the answers to our most Frequently Asked Questions.

What’s your turnaround time?

Standard production time is approximately 5-7 business days + shipping from receipt of finalized order and payment and print-ready artwork files. For orders placed after 11:00am PST production time begins on the next business day. Orders requiring artwork approval will receive e-proof within 24-48 hours, delays in artwork approval may delay your order.

Do you offer Rush Service?

We offer Free 3-5 Day Rush Service (may not be available during peak season). For guaranteed 3-day rush service add $45.00; For 48 hour rush service add $65.00; For 24 hour rush service add $85.00. For orders placed after 11:00am PST production time begins on the next business day. *Note: Rush Service does not include expedited shipping fees, rush orders will be shipped according to your instructions upon completion.

What’s the minimum order?

Our minimum order for custom screen printing is one dozen. Our pricing is quantity driven – the higher the quantity the lower the price, there are price breaks at 2 dozen, 4 dozen, 8 dozen, etc. You can mix-n-match garment styles and colors and sizes to get the quantity discount.

How can I save money on my order?

Our pricing is determined on several variables: total quantity, style and color garment, how many print colors, how many print locations (front, back, sleeves, etc.) Tips to save money: 1.) White garments are usually less than color garments, 2.) When you order 2 dozen or more the cost goes down significantly, and 3.) Less print colors and locations will save you money!

Can you produce a soft “vintage” style screen print?

Yes we can use a soft hand and a high mesh screen to produce a softer worn look and feel. Please make note of your request when you place your order. If there’s no special instructions we will screen print using the traditional opaque ink coverage.

What is your maximum print size?

Generally speaking, most designs we screen print fit within approximately 10-12” square. We can go up to 16” maximum but keep in mind smaller youth sizes cannot exceed 9 or 10” wide. We can do interesting and unusual placements of your design on your T-shirt such as very low or purposely off-centered, however we do not do All-Over or Jumbo printing.

What payment options do you offer?

We accept all major credit and debit cards (Visa, Master Card, Discover and American Express) and Paypal as well as checks and money orders (please allow extra time for the mail and for checks to clear). We require a minimum of 60% deposit to begin work, balance is due upon completion of your order. Orders cannot be shipped until balance is paid in full.

Can you help me with your Design Studio?

Yes of course, contact us for help via phone or email, we will do our best to respond right away! Most questions are answered by our helpful video tutorial. Our Design Studio is very intuitive and user friendly, the best way to learn is to jump right in and have fun with it!

Are your products and services guaranteed?

Yes absolutely! Our products are guaranteed to be first quality, no seconds or irregulars, free from manufacturer defect, and screen printed correctly. We offer free Tee-surance with most orders: meaning we throw in a few extra T-shirts FREE just in case there are any flaws! Please contact us right away if you have any questions or are dissatisfied with your order for any reason and we will work swiftly with you to correct or replace your order as needed.